What homeowners ask before they dial

No. It is a good first look. A crew checking the line, or the utility's records, is what settles it. Some lines are lead on one side of the curb valve and copper on the other, so we check both.

Lead service lines are most common in homes built before 1950. Homes built before 1986 can have lead solder or older fixtures inside. Houses built before 1978 may also have lead paint, which is a separate matter.

Lead can get into drinking water from old pipes. Your water utility can tell you about testing and filters, and your doctor or the health department can answer health questions. We replace pipes; we don't test water or give medical advice.

It depends on the city. In many places the utility owns the pipe from the main to the curb valve and the homeowner owns the rest to the house. Your utility can tell you for your address, and we confirm it before we write a price.

Sometimes that is all a program allows. Replacing only part of a lead line can stir up lead for a while afterward, so where we can, we replace the whole line in one visit. When only one side is possible, we tell you what to do after: run the cold tap, and ask the utility about testing.

Yes. We pull the plumbing permit, call 811 before digging and book the inspection. If a street opening is needed, we handle that application too.

A water service replacement is usually a day of digging, sometimes two, and your water is off for part of that day. A sewer lateral takes longer. We give you your dates when we schedule, and we tell you when to fill a few jugs.

We cut as little as the route allows, keep the soil on tarps and put it back in layers with sod on top. Concrete is patched or listed as its own line in the estimate. Your written price says which.

The visit is where we look at the line and the yard and talk through options. What decides the price, and when you get the number, is on the pricing page. Any visit fee is stated in writing before we come.

We dig on weekdays and take calls and texts on Saturday mornings. There is no night service and no after-hours rate. The hours are at the top of every page.

When the ground allows. Deep frost can push a dig back, and we say so when we schedule. Thaw season, March to May, is busy, so a check in winter gets you in line earlier.

A video from inside the sewer lateral: cracks, roots, offsets and where the pipe changes material. You can keep the file, and we explain what we see before we suggest anything.

Ask for the license number and look it up with the state. Ours is in the footer of every page, and we are glad to be checked.

Racine, the towns around it, and the north end of Kenosha County. The list is on the home page, and the hours are in the footer of every page.

Yes. Ivette speaks Spanish and handles calls, texts and program forms. Not everyone on the crews does, and we send Ivette to your visit if you ask.